- What to do if VPN Client Icon Is Not Appearing On Status Bar?
- What to do if following
message comes while updating the VPN site “error of communication” with
“site 61.95.233.250 has failed”
- How to install Checkpoint VPN – 1 secure client?
- How to install Exodus and
add contacts in exodus?
- What to do if
there is Odin 95 Connection Busy Error if Connected Through VSAT?
- What to do if
there is Odin 95 Connection Busy Error if Connected Through Internet?
- What to do if there is Odin 95 Connection Busy Error if Connected Through Dialup/ISDN?
- What to do if script
master is not updated or new script is not showing?
- What to do if Dealer Code / Client Code is showing
as suspended (Equity Segment)?
- What to do if Dealer Code / Client Code is showing as suspended (Commodity Segment)?
- What
to do if Graph not coming in NSE
or BSE?
- What
is the serial no. of ODIN?
- From where to reset the password?
- How to reset password?
- What to do if rate is not
refreshing in NSE, BSE?
- What to do if Outlook Password is forgotten?
- How to access back
office?
- What to do if printing
do not work on back office?
- How to access ESSR?
- Where to make complaint if your VSAT is not working?
- Most
important things for recording. (See bottom of the page)
·
What to do if VPN Client Icon Is
Not Appearing On Status Bar? Top
- Check whether checkpoint VPN is installed or
not, if installed then
§
Go to Start > Program >
Checkpoint VPN –1 Secure Client > Secure Clint, icon will come, if still
icon do not come then re-installation of secure client program is required
·
What
to do if following message comes while updating the VPN site “error of
communication” with “site 61.95.233.250 has failed”
- First Check whether your Internet is working
or not? For this check other sites like www.google.com,www.yahoo.com
etc.
- If they are working properly then contact to IT-Team.
·
How
to install Checkpoint VPN – 1 secure client?
- Ask user to close all the open file after
saving it
- Go to Internet explorer
- Type http://210.211.251.62
- Save the file secureremote.zip on desktop
>
- Extract it on desktop and double click on the
file MCXSecureRemotewin2000_XP.exe from the extracted folder and install
it
- Your system will restart automatically after
installation.
- After installation perform following steps to
configure VPN client.
- You will get Envelope/key icon near the clock
on status bar
- Single click on that key icon you will get following box
and do as follows.
- Then click on Sites option and then click on Create New
Option
- Enter The Following IP Address and click on OK button
- You will prompt for username and password please enter
your user name and password as shown below
- Now Click on OK button and minimize the VPN-1
Secure Client and start the Odin application.
·
How
to install Exodus and what to do if there is any problem with exodus? Top
- If connected trough VSAT then go to Internet
explorer > type http://192.168.20.69/
> save exodus.exe file on desktop > double click on this file to
install the exodus software.
- If connected trough Internet then go to Internet explorer
> type http://210.211.251.62/
> save exodus.exe file on desktop > double click on this file to
install the exodus software.
- If connected trough Dialup then go to Internet explorer
> type http://192.168.4.69/
> save exodus.exe file on desktop > double click on this file to
install the exodus software.
- Step 1:
To Login in to Exodus messenger do the following steps
Go To Start > Program > Exodus > give your username and
password as shown below
and Server Address will be as follows
Internet / Dialup Users:
Server IP will be 192.168.4.31
VSAT Users: Server IP
will be 192.168.20.31
- Step 2:
To add the contact id to receive the messages do the following
steps
Go to Tools > Contacts > Add Contacts > Contact ID >
type
anagramresearch@192.168.4.31
(for Equity segment) and
research@192.168.4.31 (for
Commodity segment) and then click on OK button
- Then it will show following box
- Exodus is installed.
·
Q-5. What to do if there is Odin 95 Connection
Busy Error if Connected Through VSAT? Top
- First confirm from which set up user belongs to:
Bharti 1
|
Bharti 2
|
|
Orissa |
Gujarat |
|
West Bengal |
MP |
|
Delhi |
Maharashta |
|
Rajasthan |
Kerala |
|
Punjab |
Tamilnadu |
|
UP |
AP |
|
Jharkhand |
Goa |
|
Haryana |
Karnataka |
|
Chattisgadh |
|
For Bharti 1
- Ask user to ping default gateway. (To find out
default gateway go to DOS prompt and type the command “ ipconfig “)
- Following will be the format of message
Windows 2000 IP Configuration
Ethernet
adapter Local Area Connection:
- Connection-specific DNS Suffix. :
- IP Address. . . . . . . . . . . . :
10.33.214.5
- Subnet Mask . . . . . . . . . . :
255.255.255.0
- Default Gateway . .
. . . . : 10.33.214.1
- If user is getting ping of default gateway then ask him to
ping server IP address with command “ ping 192.168.1.40 –t -w 6000 ”, if
user is getting ping of the server And still not able to login then check
the following registry settings
- Go to Start > Run > Type regedit > OK
> HKEY_LOCAL_MACHINE > SOFTWARE > ODIN > ODIN6 > ODIN
Manager > Client TCP-IP, Setting should be as follows:
- Interactive settings should be as follows
- Broadcast Setting should be as follows.
- If user is not getting ping of IP address
192.168.1.40 then book complain in bharti.
- Then Ask user to take ping for default gateway.
- What is gateway ip?
- Do following to know your gateway ip
- E.g. go to Start > Run > cmd >
ipconfig
- If getting default gateway ping then contact
IT person
- If not getting default gateway ping then
there is a network problem and check network setting by calling local
computer engineer.
For Bharti 2
- Ask user to ping default gateway. (To find
out default gateway go to DOS prompt and type the command “ ipconfig “)
- Following will be the format of message
Windows 2000 IP Configuration
Ethernet adapter Local Area Connection:
- Connection-specific DNS Suffix. :
- IP Address. . . . . . . . . . . . : 10.33.214.5
- Subnet Mask . . . . . . . . . . : 255.255.255.0
- Default Gateway . . . . . . : 10.33.214.1
- If user is getting ping of default gateway
then ask him to ping server IP address with command “ ping 192.168.20.40
–t -w 6000 ”, if user is getting ping of the server And still not able to
login then check the following registry settings
- Go to Start >
Run > Type regedit > OK > HKEY_LOCAL_MACHINE > SOFTWARE >
ODIN > ODIN6 > ODIN Manager > Client TCP-IP, Setting should be
as follows:
- Broadcast Setting should be as follows.
·
What
to do if Odin 95 Connection Busy Error comes and connected through Internet –A’
bad Top
- Check Internet Connectivity of client
by accessing other web site
- If
Internet is working, then ask client to check whether VPN is updated?
- If
VPN is updated and still client is not able to connect then ask client to
ping server IP address with command “ ping 192.168.4.18 –t -w 6000 ”,
- If user is getting
ping of the server And still not able to login then check the following
registry settings
- From Start > Run > Type regedit > OK >
HKEY_LOCAL_MACHINE > SOFTWARE > ODIN > ODIN6 > ODIN Manager
> Client TCP-IP, Setting should be as follows:
Broadcast
Setting
·
What to do if Odin 95 Connection Busy Error
and connected through Dial UP – A’ bad? Top
- Ask client
to ping server IP address with command “ ping 192.168.4.18 –t -w 6000 ”,
- If client is not getting ping of the server then ask him
to check the Dial-up connectivity else check the following registry settings from Start > Run
> Type regedit > OK > HKEY_LOCAL_MACHINE > SOFTWARE > ODIN
> ODIN6 > ODIN Manager > Client TCP-IP, Setting should be as
follows:
- Broadcast Setting
·
What
to do if script master is not updated or new script is not showing? Top
- A: Download script master.
Download
File NSECM.exe (for nse cash), BSECM.exe (for bse cash), NSEFO.exe (for nse
fao), Comm.exe (for commodity) from ftp server and save it on desktop > then
double click on the downloaded file it will update the scrip master
- Ftp Server For InterNet Users: ftp://210.211.251.62 or http://210.211.251.62
- Ftp Server For Dialup Users: ftp://192.168.4.69 or http://192.168.4.69
- Ftp Server For VSAT Users: ftp://192.168.20.69 or http://192.168.20.69
·
What
to do if Dealer Code / Client Code is showing as suspended (Equity
Segment)?
- Contact to Jinesh Shah on mobile no. 9223354804.
·
What
to do if Dealer Code / Client Code is showing as suspended (Commodity Segment)?
- Contact to Mahesh Pandya on mobile no. 9227260067.
·
What
to do if Graph not coming in NSE or BSE?
Top
- Ask what message user is getting
- If says “this facility is denied” then contact IT Helpdesk
·
What
is the serial no. of ODIN?
- 91638-10001
·
From
where to reset the password?
- We have given Admin terminal to regional
branches. For password related matter, user (branch/client) shall have to
first contact on these branches as follows. In case there is any problem
in local admin terminal then contact to IT Helpdesk Ahmedabad on
9227260074.
|
User from |
Which branch to contact |
Contact no. |
|
Haryana |
Ambala |
9215555231, 9215665412 |
|
Rajasthan |
Jaipur |
9214304003, 9214301715 |
|
Delhi |
Delhi |
9212400987, 9212601562 |
|
UP |
Meerut |
9219564001, 9219564002 |
|
Jharkhand |
Jamshedpur |
9234567684, 9234567685 |
|
West Bengal |
Kolkatta |
9231020014, 9231000458 |
|
Orissa |
Bhubneshwar |
9238030002, 9437357369 |
|
Andhra Pradesh |
Hyderabad |
9246260452, 9246260455 |
|
Kerala |
Cochin |
9249400913, 9249400914 |
|
Maharashtra |
Nagpur |
9225223673, 9225223674 |
·
How
to reset Password? Top
- There should be an admin terminal on the Regional
branch. Login to admin terminal
and do the following procedure.
§
Then following box will come, where in enter user code, it will
show the branch/client name in user ID. Give password 123456 in old and new
password, click on unlock and again click on ok. 
- In SA password enter 123456 and give OK. Then
tell you user to reset the password with any alphanumeric combination of
6 characters.
·
What
to do if rate is not refreshing in NSE, BSE?
Top
- In Odin go to Tools and click on Broadcast
Server Reconnect.
·
What
to do if Outlook Password is forgotten?
- Contact Mumbai HR
Dept on mobile no. 09223354830
·
How
to access back office?
- VSAT
- in Internet explorer type http://192.168.20.55
- Internet - in Internet explorer type http://bo.anagramstock.com
- Dialup/local - in Internet explorer type http://172.16.3.51
·
What
to do if printing do not work on back office?
Top
- For all back office users the Internet
explorer version should be as follows.
Open Internet explorer
> help > about Internet explorer
Version should be 6.0.2800.1106
- If the version is not as above, then it can
be installed from the Odin CD provided to all branches.
- Open ODIN CD > back office
folder > IE6SP1 folder> double click on Ie6setup.exe
|
Windows 2000 Professional |
Windows XP Professional |
|
|
|
- Internet Explorer > Tools > Internet
Options > Securities > Internet > Custom Level > all the
tick should be on enable, low security and automatic logon only > Ok.
- Go to Local Intranet > Customer
Level > all the tick should be on enable, low security and lastly
automatic logon only > OK.
- VSAT
- in Internet explorer type http://192.168.20.55/cgi-bin/printingpage/prnprocess.htm
- Internet -in Internet explorer type http://bo.anagramstock.com/cgi-bin/printingpage/prnprocess.htm
- Dialup/local - in Internet explorer type http://172.16.3.51/cgi-bin/printingpage/prnprocess.htm
·
How
to access ESSR?
- VSAT
- in Internet explorer type http://192.168.20.60:81/essr/Login
- Internet - in Internet explorer type http://dp.anagramstock.com: 81/essr/Login
- Dialup/local - in Internet explorer type
http://172.16.3.50: 81/essr/Login
·
Where
to give complaint if VSAT is not working?
Top
- From your local phone Dial toll-free no.
40039696, ext.1, ext. 4 to reach to VSAT helpdesk.
- Give VSAT site ID and contact details to the
operator.
- Take Complaint number to follow up.